Tech Support

Central Illinois Networking Groups

RSA created this page to list available networking groups in our service area. Please note these groups are organized by the participating libraries, not RSA. If you have questions about a group, please get in touch with the contact for that group within the link (may...

MobileStaff

Cheat Sheets and Guides MobileStaff Installation, Activation, and Setup Cheat Sheet Using a library-owned mobile device, download the BLUEcloud MobileStaff app from the Apple App Store here for iPads, or Google Play store here...

ILLINET and IPLAR Report Data

Check out the State Library’s launch page https://il.countingopinions.com/ ILLINET Where to find the data to complete the survey February 2024. Download the ILLINET - Where to find the data to complete the survey guide We request...

RSAcat Code Snippets For Your Website

RSAcat Search Widgets The top widget is for searching your library's holdings.  The second widget is for searching all RSAcat libraries from your profile.  This keeps the ebook availability for your patrons active while...

CloudSourceOA Online Articles Staff Training

The contents of this page are intended only for library staff training. RSA-Provided Training CloudSourceOA FAQ for Library Staff cheat sheet Accessing Online Articles (aka CloudSourceOA) in RSAcat guide Advanced searching Tips...

Online Articles Promotional Documents

Note: Help documents for Patrons are located on each RSAcat profile, in the left side navigation window, in the "Online Articles & More" room link. This service is branded CloudSource Open Access, but we call it Online...

Barcodes and Equipment

Barcodes Item and User Barcodes RSA strongly recommends purchasing item and user barcodes from ID Label. The ID Label order form for RSA libraries is linked below. All RSA libraries must use item barcodes that meet Code 39, Mod-10 specifications to work correctly in...

System Status Updates

RSA Products Check the Uptime Robot page for current status of our Firewall, Support Site, RSAcat/Symphony, and Workflows/Symphony: https://stats.uptimerobot.com/NxMKZFZw6y SirsiDynix Products Check this link to...

eBooks, Apps, and Marketing

Intro This page gives a summary of options available to market your services to patrons. Not all member libraries have access to every e-content service provider below. Many of these useful links are also found on your RSAcat...

WorkFlows Tech Support and Download Files

WorkFlows IP Address At the Configuration screen, first time users must change the IP Address to rsa.alsrsa.org Workflows Installation and Files Workflows Installation Documents RSA WorkFlows Upgrade Instructions - Updated for...

Contact

Hours

Call
866-940-4083

Email

Address
715 Sabrina Drive
East Peoria, IL 61611

Fax
630-734-5051

Monday - Friday | 8am - 5pm

 

After Hours Support
309-369-6422
For Member Library Staff

Dedicated to Engaged, Efficient, and Effective Service