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RSAcat Mobile App Outage (resolved)

December 1, 2023

27 February 2024: The most recent update about the mobile app service may be found in the news post entitled, "RSAcat Mobile App Is Back Online."

Mobile App Currently Out of Service

The RSAcat mobile app is currently down and we have been told by SirsiDynix (the developer) to expect that most functions of the app will not be available for the foreseeable future.

The connection between the app and our catalog servers is broken so any information it now shows is out of date and will not be updated in the future. The catalog, check outs, holds, and even hours and locations may be incorrect.

We know that the app is valued by many patrons and that the loss of its functions is a frustrating obstacle to using the library. RSA can only apologize for the inconvenience caused by this situation.

Unfortunately, there is not another app that can be used in its place at this time. The developer is working on a new app to replace the functions of the existing app and we are told that this should be ready early in 2024.

Mobile pages now live

You may want to add a shortcut to the catalog on your device. RSA staff has activated a mobile friendly version of the catalog page for each RSA member library.

The link for your library’s catalog can be found here on this list: https://support.librariesofrsa.org/project/rsacat-link/

For Apple devices, a shortcut can be saved by following these instruction

  1. Look for the “Share” icon in the bottom bar on the page, next to the forward and back buttons
  2. With the share menu open, look for an option called “Add to Home screen” and tap it
  3. A box called “Add to Home screen” will appear
  4. A new icon will appear on your device’s screen; you can move it around using the standard home screen press & drag options, or leave it where it is
  5. Tap the icon at any time to launch the mobile website.

 For Android devices

  1. Look for a three-dot Settings icon in the top-right of the page
  2. With Settings open, look for an option called “Add to Home screen” and tap it
  3. A box called “Add to Home screen” will appear
  4. A new icon will appear on your device’s screen; you can move it around using the standard home screen press & drag options, or leave it where it is
  5. Tap the icon at any time to launch the mobile website

Thank you
Antony Deter
RSA Operations Manager

The above message will be posted on the homepage of each library’s RSAcat page.

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