To: All staff

The Bottom Line:

You should no longer see a pop-up box that says, “Database error –unable to process request” if you are discharging an item from WorkFlows or scanning it into the Check Item Status wizard. Please reach out to the RSA Help Desk if you continue to see this error.

Background:

You should no longer see a pop-up box that says, “Database error – unable to process request” if you are discharging an item from WorkFlows or scanning it into the Check Item Status wizard.

Thank you again for your patience as we worked with SirsiDynix to resolve the issue. According to SirsiDynix, it is a rare error that stems from the number of holds set to a negative number in the WorkFlows back-end.

Please reach out to the RSA Help Desk if you continue to see this error.